These Terms of Service (“Terms”) govern your access to and use of Pitcha (the “Service”), a free speech social networking application operated by Zella, a for-profit organization (“Zella”, “we”, “us”, or “our”). By accessing or using the Service, you agree to abide by these Terms. If you do not agree with any portion of these Terms, you must discontinue your use of the Service immediately.

1. Acceptance of Terms

By using Pitcha, you enter into a binding legal agreement with Zella under these Terms. Your use of the Service constitutes acceptance of these Terms and any modifications that may occur from time to time. We encourage you to review these Terms periodically as they govern your access to the Service.

2. Eligibility and Minimum Age Requirement

You must be at least 13 years of age to use Pitcha. In any jurisdiction where local law or state regulations impose a higher minimum age requirement for using social networking applications, you must comply with such stricter requirement. By using our Service, you represent and warrant that you meet these age requirements. If you do not, you must immediately cease using the Service.

3. Modification to Terms

We reserve the right to update, modify, or revise these Terms at any time in our sole discretion. Any changes will be effective immediately upon posting on the Service, and your continued use constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms regularly.

4. Account Registration and Security

Account Creation: When you create an account, you must provide accurate, complete, and current information.

Account Security: You are responsible for safeguarding your account credentials. Any activity occurring under your account is your responsibility. If you suspect unauthorized access, please notify us immediately.

Data Protection: Although Pitcha employs robust security measures designed so that even our support staff cannot access user data, you acknowledge that no system is entirely impervious to breaches. We strive to maintain the confidentiality of your personal information as detailed in our Privacy Policy.

5. Privacy

Your privacy is extremely important to us. By using Pitcha, you consent to our collection, use, and disclosure of your personal data in accordance with our Privacy Policy. This document explains how we handle user data and the measures we take to protect it.

6. User Content, Free Speech, and Reporting

User Content: Pitcha champions free speech and allows users to post, share, and interact with diverse content. You are solely responsible for any content (“User Content”) you submit, post, or display on the Service.

Content Responsibility: Zella does not pre-screen or monitor User Content, and no support staff has access to privately held user data. By posting, you represent that you have the necessary rights to the content and that it does not violate third-party rights or any applicable laws.

Reporting Violations:Reporting Violations: If you identify content that violates these Terms, please report your concerns by contacting us at . All reported issues will be reviewed in line with our content policies. However, reporting does not guarantee removal of content, and Zella retains the discretion to determine appropriate action.

Disclaimer: Zella shall not be held liable for any User Content; your reliance on any content published by other users is at your own risk.

7. Third-Party Content and External Links

External Links: Pitcha may include links to third-party websites or resources. We include these links solely for your convenience, and such sites are not under our control.

No Responsibility: Zella does not endorse, guarantee, or assume any responsibility for the accuracy or reliability of any information, products, services, or content available on these third-party sites. Use of external sites is at your own risk.

User Caution: You acknowledge that any reliance you place on third-party information accessed through Pitcha is solely at your own risk, and Zella shall not be responsible or liable for any harm or losses incurred as a result.

8. Advertising and Commercial Communications

Ad Display: Pitcha displays advertisements as a revenue source to support the costs of operating and maintaining the Service. These advertisements may be provided by third parties.

Third-Party Ads: The content, accuracy, and reliability of third-party advertisements are not under the control of Zella. We make no warranties or representations regarding the products, services, or claims made in any such advertisements.

User Consent: By using Pitcha, you agree that advertisements will be presented alongside the Service. Zella is not responsible for any transactions resulting from your interactions with these ads.

9. Intellectual Property Rights

Service Content: All design elements, logos, graphics, and other intellectual property on Pitcha are the property of Zella or its licensors. You may access and view such content solely for personal, non-commercial purposes unless expressly permitted otherwise.

User License for Content: By submitting User Content, you grant Zella a worldwide, irrevocable, royalty-free license to use, reproduce, modify, distribute, display, and create derivative works of such content for the operation and promotion of the Service.

Copyright Policy:Copyright Policy: Zella respects the intellectual property rights of others. If you believe that any User Content on Pitcha infringes your copyright, please notify us via with a detailed description of the alleged infringement. Our procedures are guided by the provisions of the Digital Millennium Copyright Act (DMCA) or corresponding international law.

10. Monetization System and Content Earnings

Revenue Streams for Creators:

Pitcha provides a multi-faceted monetization ecosystem where users can generate revenue through three primary channels: (a) Virtual Gifts: Users can receive digital tokens or gifts directly on their public content (posts, images, videos, and livestreams) or via their personal profile page; (b) Subscription Content: Creators may gate specific media behind a paywall, accessible only to paying subscribers; (c) Communities: Creators can establish dedicated Communities. These Communities may be 'Free' (open to all) or 'Premium' (requiring a user-defined one-time or recurring fee). Premium Community content is strictly exclusive to members who have successfully processed their entry payment.

Platform Commission and Fees:

All earnings generated within the Service are subject to a revenue-sharing model. Zella group retains a platform commission of 20% to 30% of the gross transaction value. This percentage is calculated and deducted only after the deduction of applicable government taxes and third-party transaction processing fees (such as App Store commissions or banking gateway fees). By participating in the monetization program, creators acknowledge that their take-home earnings represent the net amount after these mandatory deductions.

11. Payouts, Verification, and Refund Protocols

Mandatory Holding Period and KYC:

To ensure the financial stability of the platform and protect against fraudulent chargebacks, all earned funds are placed in a 'Pending' status for a period of sixty (60) days from the date of the transaction. Funds will only transition to 'Available for Withdrawal' once this period expires. Furthermore, withdrawal of funds is strictly limited to 'Verified' users. Verification requires the completion of a Know Your Customer (KYC) process, which involves submitting valid government identification. This measure is a mandatory global standard to prevent money laundering and ensure secure financial transfers.

Refund Eligibility and Discretion:

Payments made for Community access or virtual gifts are generally final. However, a user may request a refund if they provide a formal report demonstrating that the creator has breached Pitcha’s Terms of Service or Safety Standards. Refunds are only possible if the funds remain 'unspent' and have not yet been distributed to the creator. Refunds will not be granted for services consumed over extended time intervals or where content has already been accessed. Zella group maintains the final, non-negotiable authority to decide whether a refund request meets the criteria for reversal or if the funds must remain with the platform.

12. Disclaimer of Warranties

Service Availability: Pitcha is provided on an “AS IS” and “AS AVAILABLE” basis. Zella disclaims any warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

No Guarantees: We do not guarantee uninterrupted, error-free, or secure access to the Service. Any reliance you place on content or communications through Pitcha is solely at your own risk.

Third-Party Content: We provide the Service without revising, screening, or verifying User Content or third-party information; therefore, we do not warrant or guarantee the accuracy or completeness of such content.

By accessing or using Pitcha, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Questions or Concerns: Questions or Concerns: For any questions regarding these Terms or reports regarding copyright or abusive content, please contact us at .